SUMMARY:

The Cloud Engineer reports to the Director of Cloud Operations and is responsible for systems support and configuration of operating systems, virtualization, storage, backup, replication, de-duplication, virtual desktop services such as VMware View, as well as related Identity Management technologies such as Active Directory, and other associated systems technologies. The Cloud Engineer provides expert level support in both incidents to restore service as soon as possible and problem management in preventing the reoccurrence of incidents. The Cloud Engineer provides guidance and training to other technical resources, and plays a role in capacity and availability management insure resources are appropriately monitored and managed to insure maximum availability for service levels. The Cloud Engineer also provides a key role in working directly with customers during design, implementation and ongoing support for the services provided.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Configuration and release management of Server Operating Systems, Virtualization, Storage, Backup, Replication, De-Duplication, virtual desktop services, and associated systems management technologies insuring data and systems are secure and available.

• Provide expert level support for incidents to insure operations systems are returned to service as soon as possible and prevent the re-occurrence of incidents by supporting the problem management and knowledge management processes while working directly with customers and other personnel as appropriate.

• Follow security procedures, standards, and protocols related to stated technologies.

• Ensure capacity, performance, and availability monitoring thresholds, alerts, and actions for automated event management are in place.

• Maintain monitoring standards for performance, capacity and availability management ensuring the highest level of service performance and availability.

• Adhere to standards for availability and business continuity and test related systems against the standard on a defined basis.

• Maintain documentation standards and ensure consistency as related to all infrastructure configurations.

• Support change and release management by having defined release plans, developing and implement changes requests, while having defined back out plans, and after action reviews of failed changes.

• Train, mentor, and develop other engineers and support personnel where needed.

• Work directly with customers, utilizing excellent customer service skills, during all phases of the customer relationship.

• The Cloud Engineer may be required to answer support calls from customers periodically and work to resolve their issues.

OTHER DUTIES AND RESPONSIBILITIES:

• Constant improvement of all services and processes

• Other duties as assigned

MINIMUM QUALIFICATIONS: (To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the minimum knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.)

Experience:

• Five years or more of progressive experience in implementing, configuring, and supporting a combination of Microsoft and Linux Operating Systems, VMWare vSphere, SAN and NAS storage, de-duplication, backup, and replication technologies are preferred for this position.

• Five years or more of progressive experience in implementing, configuring, and supporting a combination of Enterprise Desktop, Virtual Desktop, Microsoft and Linux Operating Systems, MSI application packaging, desktop applications, active directory, and/or other related identity technologies, and experience with at least one of the virtual desktop technologies, VMWare View, Citrix XenApp, and/or Citrix XenDesktop are preferred for this position.

• Three or more years of progressive experience in large enterprise health care systems including Meditech, Cerner, McKesson Health Information Systems, Medical Imaging, PACS, and/or Health Information Exchange is preferred for this position.

• Experience with supporting advanced blade and computing architecture such as Cisco UCS and HP BladeSystem preferred.

• Expert knowledge of cloud best practices and data center virtualization in multi-tenant environments.

• Background and experience with server hardening and security event prevention technologies such as Anti-Virus, SYSLOG server monitoring, etc preferred.

• Experience with advanced datacenter wide virtualization strongly preferred.

• Education or equivalent experience in ITIL, Cobit, and/or HIPAA preferred for this position.

Education:

• Bachelor degree in Information Management, Computer Science, or other related field or an equivalent amount of experience is preferred for this position.

Certifications or Licenses:

• Certifications in Microsoft, VMware, Storage, and other Cloud Technologies considered a plus for this position.

• ITIL Certification preferred.

Special Knowledge, Skills and Abilities:

• Excellent customer service skills required.

TRAVEL REQUIRED: Approximately 30% travel

PHYSICAL DEMANDS: (The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.)

• Ability to work long hours at a desk using a PC, video conferencing, and phone usage.

• Ability to occasionally lift and move computer equipment if necessary.

• Moderate overnight travel by land or air.

WORK ENVIRONMENT: (The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.)

• Ability to office at home if needed

• Extensive use of desktop computer, mobile technologies video conference, phone, cell phone is essential for this function.

We offer competitive salary and above average benefit packages. CloudWave is a drug-free, EEO employer.?